Get connected with TELUS PureFibre Internet

Experience Canada’s fastest internet technology with a 5-year price guarantee and a 100% fibre connection delivered straight to your door.

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Get a 5-year price and speed guarantee. 

TELUS PureFibre Internet plans offer true price certainty. Your monthly plan price stays the same, even at the end of your 2-year contract. That’s our commitment to you.

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5-Year Plan Price Lock

True price certainty with no unexpected plan increases for 5 years.

Symmetrical 5 Gig Speeds

Equal upload and download speeds up to 5 Gbps—50x faster than cable.

100% Fibre-to-the-Home

The only connection delivered via light directly to your door for zero lag.

Simple Switch Guarantee

A seamless transition from your old provider with no service downtime.

Our PureFibre Internet Service Promise:

30-day money-back guarantee. Activate online and if you’re not satisfied we’ll refund your money.

24/7 technical support. If there’s a problem with your services, find help through our various support options, no matter what time it is.

24/7 proactive monitoring. We constantly monitor the health of our fibre network to detect issues and resolve them fast.
30-day money-back guarantee. Activate online and if you’re not satisfied we’ll refund your money.

Live uninterrupted with our fibre internet

Some things just shouldn’t fail. Your internet is one of those things. With TELUS PureFibre, enjoy uninterrupted internet that won’t let you down.

House illustration with a purple circular badge reading 'Dead spot-free guarantee,' signaling guaranteed Wi‑Fi coverage at home.

Frequently Asked Questions

What is Wi-Fi Plus and why does it matter?

Wi-Fi Plus is a $10/mo add-on for anyone looking for additional Wi-Fi peace of mind. With Wi-Fi plus, you’ll know that your Wi-Fi network will work optimally in every corner of your home, and that you’ll have support at your fingertips whenever you need it.

Wi-Fi Plus saves you from having to purchase any additional Wi-Fi hardware. Our experts will find the optimal placement and number of devices you need to get the best Wi-Fi experience for your home’s layout.

You could choose to buy hardware from an electronics retailer and install them yourself, but with Wi-Fi Plus, you get a hardwired and professionally installed solution which will result in peace of mind and more reliable performance.

Wi-Fi Plus gives you the best-in-class hardware, installation, and support to give you the ultimate Wi-Fi experience. Wi-Fi that is professionally installed, and optimally set up for your home, with ongoing premium support that you can book anytime. All for $10/mo.

What's the difference between TELUS and other internet providers?
TELUS always makes sure that every customer receives sufficient bandwidth (or capacity) to get close to their posted speed, even during peak hours. This means, for example, that if you’ve signed up for Internet 750 – whose posted speed is up to 750 Mbps – you will actually experience speeds of up to 750 Mbps day and night, including the peak hours of 6pm to 11pm.
Cable internet providers routinely place too many customers on shared connections. During quiet times, their customers may indeed enjoy the advertised speeds. But in busy times – precisely when you’re most likely to need a fast connection – real life speeds will be much lower.
Even if you’re not yet in a PureFibre area, you still benefit from more consistent speeds than those offered by our competitors.
What internet technology does TELUS use?

TELUS is dedicated to creating a 100% fibre optic network5 – TELUS PureFibre. Fibre makes a better internet connection because it can provide better bandwidth, faster speeds, and much better reliability.
Fibre optic cables are made of glass, not metal. That makes a fibre optic internet connection immune to many of the forces that negatively affect traditional cable internet – like electrical interference, water and oxidation. It’s even impervious to temperature fluctuations.
The majority of our customers already enjoy a fibre optic internet connection direct to their homes. And that number is growing quickly, as we spend over $1 billion per year expanding our PureFibre network.
For customers that are not within PureFibre communities, we are offering fast and reliable DSL connections, including both ADSL and VDSL. Unlike cable internet, DSL lines are not shared with your neighbours, so you can expect consistently fast internet, even during the busiest times.

What home internet plans and speeds does TELUS offer?
Our high speed internet plans vary by location. In many areas, we now offer speeds of up to 3000 Mbps (3.0 Gigabit Internet).
All plans include unlimited data and price guarantee when you sign up for a 2 year term.
What is a good internet speed?
What is considered a “good”  high speed internet connection depends on your online lifestyle, the number of people in your household, as well as the amount of connected devices in your home. 
If you’re into streaming HD and 4K videos, or spend time gaming, you should be looking for a home internet plan with at least 250 Mbps. If there are multiple people in your home sharing the connection, then you’re better off with 500 Mbps or more.
If you have a household of very active internet users – who stream 4K shows, take video calls, play online games, and like to keep their photos synced on the cloud – TELUS’ Gigabit plan is the plan for you.
Perhaps your needs are lighter, and you mainly email and surf the web, then our lower-speed plans (50 to 250 Mbps) will meet your needs.
You can never have too much speed and it’s good to have some extra speed for when you need it! Our PureFibre X Internet plans with speeds of 3.0 Gbps will allow you to get more done quickly, ensuring you never miss out on online experiences.
What's the difference between download speed and upload speed?
Download speed means how quickly you can receive data from the internet. When you’re browsing websites or streaming music or video, it’s download speed that matters.
Upload speed means how quickly you can send data to the internet. This is important for high quality video conferencing (including Skype and FaceTime) uploading large files and – especially – intensive online gaming.
Most internet service providers have “asymmetrical” plans, with upload speeds that are much slower than download speeds. So, if you see a home internet plan that refers to a speed of “300 Mbps”, read the fine print. You may find that the upload speed is only 15 Mbps.
TELUS PureFibre internet plans are “symmetrical”. That means the upload speeds are just as fast as the downloads. For example, our PureFibre Internet 750/750 plan boasts download and upload speeds of up to 750 Mbps.
How much internet data do I need?
All of our plans now include unlimited home internet data on a 2 year term.
Even if you’re not on an unlimited plan, all of our home internet plans come with generous data allowances, and you’ll be notified if you ever approach your limit. You can also monitor your data usage in your My TELUS account, so we recommend you keep an eye on it – at least for the first few months. Then you’ll get a feel for whether you should upgrade to a bigger plan, or possibly add Unlimited Data Usage to your account.

Ready to experience the power of TELUS Pure Fibre Internet?

Symmetrical Upload and Download Speeds

Experience the power of a connection that works both ways. With TELUS PureFibre, your upload speeds are as fast as your download speeds. This means smoother video calls, faster photo backups, and lag-free gaming, no matter how many people are online at once.

Wall-to-Wall Wi-Fi Coverage

Ensure every room in your house is a hotspot. Our Wi-Fi Plus technology uses professionally installed hardware to eliminate dead zones and provide a seamless, strong signal from the basement to the bedroom, so you stay connected throughout your entire home.

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